Frequently asked questions

Q: Do you charge by the hour?

A: No we don’t. We offer a fixed call out charge which includes labour required on site.

Q: Can we bring our printer to you?

A: To keep our costs as low as possible, we don’t have a workshop where you can bring in your printer. Our engineers are well equipped to deal with all repairs on your premises.

Q: What methods of payment do you accept?

A: We take most major credit or debit cards however there is a 2.5% charge for credit cards. We also accept cheque’s, online payments and cash.

Q: When do you take payment?

A: Payment is required on our initial visit for non account holders. If parts are required, we would require the balance on completion.

Q: Do you repair inkjet printers?

A: Yes we do, however only the large format printers from brands such as HP (Designjet range) , Canon (imageprograf range) and OCE. We do not repair low cost A4 inkjet printers such as HP Photosmart, Epson Stylus, Kodak and Canon Pixma printers etc.

Q: Do you supply toner cartridges?

A Yes we do. We are very competitive in this market and can offer great savings in your toner and maintenance supplies. Please call or use our contact form with details of your printer for competitive prices.